Frequently Asked Questions

Lab-grown diamonds are created in controlled conditions that reproduce the heat and pressure under which diamonds form in the earth. They have the same carbon crystal structure as mined diamonds.

Yes. They are chemically, physically and optically identical to mined diamonds and are graded using the same cut, color, clarity and carat standards.

Lab-grown diamonds offer the brilliance and durability of a diamond with a traceable origin. They can also offer a larger or higher-grade stone within the same budget.

Yes. Like mined diamonds, lab-grown diamonds are highly durable and suitable for engagement rings and everyday jewelry when set and cared for properly.

We focus on considered design, quality craftsmanship, clear product information and personal support before and after your purchase.

Yes. Our team can help you compare styles, metals, diamond shapes, carat weights and ring sizes so you can make a confident choice.

Selected pieces can be configured with available metal, carat, size, diamond shape and stone options. Made-to-order pricing and delivery timing are confirmed separately.

Select the available product options, add the item to your bag and continue to checkout. You will be asked to sign in or create an account before completing checkout.

The payment methods currently available for your order are displayed securely on the payment step at checkout.

Contact us as soon as possible. We will try to help before the order enters processing, but changes or cancellation cannot be guaranteed after preparation or dispatch has started.

Sign in to your account to review order history and details. Tracking information is also shared after your order is dispatched.

Eligible items may be submitted for return within 30 days of delivery. Please review our Shipping & Returns page for the complete policy.

The piece must be unworn, in its original condition and returned with its original packaging and documentation.

Custom-made and engraved pieces are generally not returnable unless there is a manufacturing defect or an error on our part.

Contact our team to request return authorization before sending the item. We will provide the applicable packing and return instructions.

When a grading report is available for a diamond, it is identified in the product information or supplied with the piece. Contact us before purchase if certification is important for your selection.

A grading report typically records characteristics such as carat weight, color, clarity, cut proportions and identifying details for the examined diamond.

Store pieces separately, avoid harsh chemicals and clean gently with mild soap, warm water and a soft brush. Professional cleaning and setting checks are recommended for frequently worn jewelry.